Customer Service Policies

Call 1.800.446.9001 or 1.440.365.1774
Fax: 440.748.2444
E-mail: dynatech@ohio.net

Our Customer Service Rep will need:

• Company name and billing address
• Shipping address, if different than billing
• Your Dynatech customer number
• Your purchase order and or name
• Products desired and date needed
• Shipping preference and any special instructions

Customer Service Policies:

Minimum Order: A $10.00 minimum order charge will be added to all product orders of less than $50.00 (shipping and tax excluded).

Freight: Diamond tools and equipment are shipped F.O.B. factory via UPS Ground or truck. Premium shipping (i.e. 2nd day or overnight) available upon request.

Sales tax: Sales tax will be charged where applicable unless a tax exemption certificate is provided.

Repairs: Items returned for repair should be carefully packaged and accompanied by a packing slip and the following information:

• Your company name, address and phone number
• List of items and explanation of repairs needed
• RGA number obtained from customer service department

Returned Merchandise: Should you need to return any of the product you have purchased from Dynatech, please observe the following: Our customer service department should be contacted for approval to return merchandise. Merchandise will not be accepted without a return authorization (RGA) number. All returned merchandise must have been purchased within the previous 12 months and be in resalable condition. A restocking charge of 15% will be billed.